Dee's Little Gift Box
The Embroidery & Personalisation Specialists!
You can reach us at the following address:
1272 Pershore Road, Stirchley, Birmingham B30 2XU.
Email your issues and suggestion on this email address:
From Monday to Friday, 9:00AM - 6:00 PM, call us at:
0121 439 1611 or 0746 996 9187
We provide the best quality of products to you.
We are always here to help our lovely customers.
01. DO YOU SHIP INTERNATIONALLY?
We ship items within the UK free of charge for orders over £50. International shipping is available but postage costs will vary based on location/weight of items.
02. WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
Please use the contact form available or alternatively call us on 0121 439 1611 Mon-Fri 9am-5pm. You can also email us at firstname.lastname@example.org
03. HOW CAN I CANCEL OR CHANGE MY ORDER?
Due to the handmade and personalised nature of our products returns are conditional. Returns are only accepted if the product reaches you in a defective state ie. spelling mistake of the embroidery or a technical defect in the fabric or such. However we endevour to keep our customers happy so will accomodate a return/exchange where applicable.
04. HOW CAN I RETURN A PRODUCT?
Returns can be sent to : Dee's Little Gift Box , 1272 Pershore Road, Stirchley, Birmingham B30 2XU.
05. HOW LONG WILL IT TAKE TO GET MY PACKAGE?
All items over £10 will be shipped First Class Recorded Delivery Royal Mail which usually takes 1-2 working days, however delays may occur due to unforseen circumstances out of our control.
Order processing times will vary due to the individual nature of each handmade, personalised item. We endeavour to stick to a maximum 10 day turnaround on most items, however more complex items like RememBears may take longer. This may also be the case during busy times like Christmas where we request customers order up to 3 or 4 weeks in advance if possible to avoid disappointment.
DELIVER WORLD WIDE
From our base here in Birmingham we send our items to most countries in the world!
We are available via email, phone and in person at our shop!
14 DAYS RETURNS
If it's an error on our part or defective fabric you can return it within 14 days!
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